El impacto de las nuevas tecnologías en los servicios financierosValiño, José (1997) El impacto de las nuevas tecnologías en los servicios financieros. Inx: XIV Congreso de Estudios Vascos, Informazioaren gizartea = Sociedad de la información = Société de l'information. Congresos de Estudios Vascos (14). Eusko Ikaskuntza, Donostia-San Sebastián, pp. 197-206. ISBN 84-89516-62-6
Official URL: http://www.euskomedia.org/analitica/3236 AbstractThe deep changes that are taking place in the financial sector will be accelerated by various factors: external (the Euro, globalization), and internal (customer demand and "technological acceleration"). Banking in the future will develop in two large processes of intermediation: the financial process and the information process. Technological acceleration will force the financial sector to follow three large directions: Multichannel Management Banking, Information Banking (massive personalisation) and "on line" Banking. As in other many occasions, this is both a challenge and an opportunity, and we are optimistic about the future positioning of the sector.
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